You've got questions? We've got answers! If your questions does not appear below, please feel free to send us a message, we're always happy to help!
Can you make a print of my city?
We get this question A LOT.. and while we wish we could make a print for every city, we simply cannot. We do have a growing list of cities we're working on though, and do accept requests. Please keep in mind that because of printing constraints, we try to stick to larger or more well-known cities. Cities that have a prominent school or university are also considered. To submit a request, send us a message with the name of the city, along with landmarks/points of interest or things that the city is known for. We will keep your email on file and let you know once your city is ready (if it is chosen to move into the design and production stages).
Do you offer custom work?
We have started offering some custom work. If you do not see what you are looking for under our custom work tab, please contact us with inquiries about your project idea.
My order is a gift, can I add a custom message?
Absolutely! When you checkout, you will be given the option to mark your order as a gift and a box will be available for you to include your custom message. Please note that custom messages are printed on normal paper and will be included inside your package. Prices will not be shown for gift orders.
When will my order be shipped?
Orders are shipped within 1-3 business days of receipt. For international customers, international shipping is not always perfect, but orders will usually arrive within 5-15 business days of shipment. During sales and holidays we ask that you give us a bit of extra time to process and ship your orders. Please email us if you have any questions about your order.
Do you accept international orders?
Yes, we do! We ask our international customers to be aware of the timeline for shipping internationally, as well as any rules or regulations that may apply to them. If an order is needed by a certain date,please choose the appropriate shipping option or email us.
Do you charge sales tax?
We are only required to collect a 6.5% sales tax for orders shipped within the state of Florida.
What is your return and refund policy?
Unused, unopened, and undamaged items may be returned within 7 days of the original delivery date. Once we receive the returned item, we will issue a refund back to your credit card (shipping costs are non-refundable).
Is my transaction secure?
Yes, the security of our customer’s personal and payment information is very important to us, therefore, we take the necessary steps to ensure that every transaction made on our site is secure. We do not share your information with any other companies or third parties.